The online store currently does not allow shipping to the USA. Please contact our order service.

Credit card

Amexco, Mastercard, Visa, Diners, Postcard, PostFinance E-Finance, Twint

PayPal

If you choose to pay by PayPal, you will be redirected from www.spruengli.ch to the PayPal website. There you will be asked to log in using your PayPal password. Your order details and the invoice amount will be inserted automatically, and your account will be debited on the day your goods are shipped. For further information, please visit the PayPal website: www.paypal.com/ch/webapps/mpp/home 

Payment by invoice

We offer you the option of paying on invoice, if the value of the goods exceeds CHF 75.00 and the invoice address is within Switzerland. For further information, please see: Terms of payment

Miles and More

Award miles earned through the Miles and More partner programme may be redeemed in the Sprüngli online shop.

Companies

Would you like to place an order and pay per bill? Please contact us.

All data is transmitted using a secure, encrypted SSL connection. The Extended Validation SSL Certificate used by us complies with the latest standards and was issued by the international industrial consortium CA/Browser Forum.

For orders worth at least 7,500 award miles (CHF 27.80), the payment option “Miles and More” becomes available and you can exchange your Miles for Sprüngli delicacies.

Only complete orders can be paid for in Miles; partial payment using Miles is not possible.

Miles and More stipulates that 270 Miles are the equivalent of one Swiss franc.

You can choose between a greetings card of your choice, to be printed with your own message and included with your order.

Currently only vouchers purchased via the UBS KeyClub bonus programme may be redeemed in the online shop.

To redeem an e-voucher, you need to have an account in the Sprüngli online shop. Once you have entered the voucher code, the amount will be credited to your account.

Some of our products such as sandwiches, salads, cakes or ice cream are not suitable for shipping by post. These orders can be picked up at a Sprüngli retail store or be delivered by courier service in and around Zurich.

As soon as we have received your A-Post, Express or Fedex order, you will receive an e-mail from us containing all important shipping information including the tracking number associated with your order.

This allows you to track the status of your parcel whenever you like. If no e-mail appears in your inbox, please check your spam folder.

A registration is not compulsory. You may place your order either using an account or as a guest.

Sprüngli products that are suitable for shipping by post can also be shipped abroad. Please pay attention to the remarks on the product pages or during the order process.

Orders for postal delivery placed before 9.00am are made ready and despatched on the same day. If the delivery address is within Switzerland, the order is delivered the next day.

Orders to addresses abroad take anything from 1–5 days, depending on the destination. The precise delivery time is displayed during the order process.

The Petits Plaisirs Loyalty Programme lets you enjoy exclusive benefits. The more you use your customer card, the more personally we’re able to show our appreciation. The Petits Plaisirs Loyalty Programme is our way of saying “thank you” in a number of ways:

A special birthday gift
Look forward to delicious creations with which we surprise you on your birthday.

The pleasure of your company
As a member of Petits Plaisirs, you will be invited to attend special Sprüngli events.

Keep up-to-date
Take advantage of indulgently attractive Sprüngli offers and be the first to find out about new products.

Exclusive rewards
Enjoy Sprüngli delicacies created especially for you as a Petits Plaisirs member.

Online registration discount
The quicker you sign up, the sooner you can start benefiting. If you register online, you’ll enjoy an exclusive 10% discount on your next online order.

To benefit from the Petits Plaisirs Loyalty Programme customer card, all you have to do is sign up online or fill out a registration form at one of our stores.

And so that you never forget your customer card, as soon as your registration has been processed we will send you a link to your digital customer card, which you can download to your smartphone’s mobile wallet. If you would like a plastic customer card too, please indicate this during the registration process.

The quicker you sign up, the sooner you can start benefiting. If you register online, you’ll enjoy an exclusive 10% discount on your next online order.

Members of the Petits Plaisirs Loyalty Programme who own an iPhone and are running iOS 9 or higher, can save the digital customer card to the Wallet. The Wallet app is automatically installed as a default app from iOS 9 upwards. Members of the Petits Plaisirs Loyalty Programme who own an Android, BlackBerry or Windows Phone need to have a corresponding app installed on their system (e.g. “WalletPasses” on Android, “Passes” on BlackBerry or “All my passes” on Windows).

The registration for the Petits Plaisirs Loyalty Programme requires a valid e-mail address.

The Petits Plaisirs Customer Card is our way of thanking you for your great loyalty by offering you small rewards, so membership of the loyalty programme is free.

With the Petits Plaisirs Loyalty Programme we would like to thank you personally and appreciate you as an individual member, which is why there are no partner cards or additional cards.

You can use your Petits Plaisirs Customer Card with every purchase made at our stores, our cafés & restaurants, from the Order Service and in the Confiserie Sprüngli online shop.

When you make a purchase in the online shop using your personal account, your purchases are automatically credited to your customer card.

When you make an order and we register your contact details, your purchase is automatically credited to your Petits Plaisirs customer card.

Your Petits Plaisirs Customer Card is not a means of payment. Please nevertheless present your personal customer card each time you shop. The more you use it, the more personally we can get to know you and show our appreciation.

To request a plastic customer card, send an e-mail to petitsplaisirs@spruengli.ch or use our online contact form.

Please report the loss of your plastic Petits Plaisirs Customer Card by e-mail to petitsplaisirs@spruengli.ch or via our contact form.

The more you use your customer card, the more personally we’re able to show our appreciation. If you don’t have your Petits Plaisirs Customer Card with you when you make a purchase, we regret that your purchases cannot subsequently be credited to your account.

We launched the Petits Plaisirs Loyalty Programme to thank and appreciate you personally, which is why purchases made with your customer card cannot be transferred to another person.

The purchase of Sprüngli vouchers is merely an exchange of modes of payment, and as such the amount paid does not qualify for the Petits Plaisirs Loyalty Programme. When using vouchers to make a purchase, if you present your Petits Plaisirs customer card, this purchase will naturally be credited to your account.

Your personal account lets you view and modify your customer data whenever you like and download your digital customer card to your smartphone’s mobile wallet. You can also view your online shop order history.

If you look in the login area for your account on our website, you will see the link “Forgot your password?”. This takes you to a page where you can request new login details.

Your personal login _self>account lets you modify your customer data yourself whenever you like. You can also notify us of any change of address via our contact form.

Either contact us by e-mail petitsplaisirs@spruengli.ch or use the contact form on the Loyalty Programme website.

With your participation in the Petits Plaisirs Loyalty Programme, you give consent for Confiserie Sprüngli to use the data generated by the use of the customer card, for marketing purposes. This data is treated by Confiserie Sprüngli with strict confidentiality and is not passed on to third parties that are not directly involved with the loyalty programme. Confiserie Sprüngli also takes adequate precautionary measures and puts appropriate security measures in place to keep members’ data safe.