Edition: February 2017
General Terms and Conditions of Confiserie Sprüngli AG, Zurich, for the Sprüngli Petits Plaisirs Loyalty Programme.
1. General
1.1. With the Petits Plaisirs Customer Card (hereinafter “Customer Card”), customers can participate in the Petits Plaisirs Loyalty Programme (hereinafter “Loyalty Programme”) of Confisierie Sprüngli AG. These General Terms and Conditions are valid for the Loyalty Programme and govern the legal relationship between Confiserie Sprüngli AG, Bahnhofstrasse 21, 8001 Zurich, Switzerland (hereinafter “Confiserie Sprüngli”) and the cardholder.
1.2. The members of the Loyalty Programme benefit from shopping vouchers, regular customer information, events and exclusive offers, in proportion to the turnover credited to their account.
1.3. All rights granted in connection with the Loyalty Programme apply solely towards Confiserie Sprüngli.
2. Eligibility
2.1. Participation in the programme is open to natural persons who have reach the age of 16 years old.
3. The Customer Card
3.1. The Customer Card is personal and non-transferable. It is issued in the name of the cardholder and imprinted with a unique card number. It is free of charge.
4. Use of the Card
4.1. If members present their customer card when making a purchase from Confiserie Sprüngli’s retail stores, Cafés & Restaurants, the online shop or the Order Service, the sales volume is credited to their account. Once the payment process has been completed, the sales cannot be credited to the member’s account retrospectively.
5. Shopping vouchers
5.1. With respect to the validity of vouchers issued in connection with the Loyalty Programme:
a)Physical shopping vouchers can be redeemed at all Confiserie Sprüngli retail stores up to the printed expiry date.
b) Electronic shopping vouchers (promo codes) can be redeemed up to their expiry date at the Confiserie Sprüngli online shop.
5.2. Shopping vouchers cannot be exchanged for cash or used to buy Sprüngli gift vouchers or to pay invoices.
5.3. In the event of loss or theft of the shopping vouchers, no replacement can be issued.
6. Loss
6.1. Members are requested to report the loss of their Customer Card. Lost Customer Cards are replaced at no charge without any loss of turnover.
6.2. Confiserie Sprüngli shall not be held liable in any way for damage resulting from loss or misuse of the Customer Card. Members are responsible for using their personal Customer Card carefully and in accordance with the terms of the contract.
7. Data Privacy
7.1. Members of the Loyalty Programme give consent for Confiserie Sprüngli to use the data generated by the use of the Customer Card, for marketing purposes. This data is treated by Confiserie Sprüngli with strict confidentiality and is not passed on to third parties that are not directly involved with the loyalty programme. Confiserie Sprüngli also takes adequate precautionary measures and puts appropriate security measures in place to keep members’ data safe.
8. Cancellation / Expiry
8.1. Membership of the Loyalty Programme can be ended at any time. All that is required is written notice to this effect using the contact form or by e-mail to: petitsplaisirs@spruengli.ch
8.2. If the Customer Card is not used for more than 24 months, it becomes invalid.
8.3. In the event of misuse of the Loyalty Programme, the Customer Card expires.
9. Amendments
9.1. Confiserie Sprüngli reserves the right to make amendments to the Loyalty Programme and these General Terms and Conditions or to end the Loyalty Programme entirely. 9.1. Die Confiserie Sprüngli behält sich vor, jederzeit Änderungen am Treueprogramm sowie an den vorliegenden allgemeinen Geschäftsbedingungen vorzunehmen oder das Treueprogramm zu beenden.
9.2. The current General Terms and Conditions may be downloaded at all times at www.spruengli.ch and are deemed to be accepted by members.
10. Applicable law and legal venue
10.1. The business relationship between the holder of the Customer Card and Confiserie Sprüngli is subject exclusively to Swiss law. Application of the Vienna Sales Convention (CISG) is expressly excluded. The sole legal venue is Zurich.